L.L. BEAN careers empleo

Position Purpose: Takes incoming customer calls, places orders and answers questions; striving for total satisfaction with each customer. About the role: Responsible for answering incoming customer calls, taking orders, utilizing company policies and resources to solve customer issues, and directing calls to the managerial team when necessary. Our Call Center Representatives are the first point of contact for customers' product concerns. Engages with customers and is always ready to offer information on merchandise and services. This is a CR-based position. To be considered, please be aware that you must be currently authorized to work in Costa Rica. If you care about the outdoors, joining L.L.Bean is a great way to feel good about what you do. Our benefits package makes a good thing even better, with programs and perks designed to support your health and financial goals. Plus, maintaining a healthy work-life balance and re-charging outside are all part of the plan. If your experience looks a little different from what we've identified and you think you'd be great at this role, we'd love to learn more about you! At L.L.Bean, we believe the outdoors brings out the best in all of us. We strive to reflect this every day in our commitments to employees and partners and in our efforts to promote belonging. Employees need to be able to work between 20-29 hours per week, during low season. During peak, there could be an option to extend the number of working hours.

Position Purpose: Executes assigned support and data management processes across L.L.Bean's Supply Chain department. Maintains system with the most accurate data available for multiple channels (direct, retail, wholesale, international). Communicates effectively with counterparts inside and outside the company. About the role: Executes and maintains Supply Chain processes as assigned. Executes one or more process which may include: Updating purchase orders in SAP based on the information provided by Vendors, Supply Chain, Warehouse, or any other counterparts inside/outside the company. Collecting and managing costing from vendors. Supporting packaging in data entry of specifications. Resolving discrepancies in shipments, advanced shipment notices, invoices. General support, supports ad hoc requests and analysis for other Supply Chain functions.Follows timelines, process and best practices. Effectively communicates and engages. States clearly point of view, ideas and expectations. Learns and engages in the execution of tasks within assigned tools (SAP, Manhattan, Excel etc.) Knows reports and data sources that support the function. Uses reports. Provides support to peers in training. Builds relationships with all partners, a team player. May participate in Supply Chain and Supply Chain Shared Services projects. Partners with process owners, superusers and leadership to document and maintain standard operating procedures (SOPs). Understanding of impacts to costing, service levels, receipts, data accuracy, and information integrity. Supports Sourcing, Inventory Management, Logistics, Packaging, and others. Understands connections between owned processes and L.L.Bean's goals and effectively works to achieve department and organizational goals. Develops an understanding of the impact of tools and technology on the role.

Position Purpose: Responsible for maintaining customer accounts and records by performing various accounts receivable functions. Performs general accounts receivable activities, including the preparation, maintenance and reconciliation of customer accounts. Reviews, verifies and approves financial transactions according to established procedures. Interacts directly with L.L.Bean customers and Customer Satisfaction personnel to answer inquiries and resolve internal and external customer problems. About the role: Responds to inquiries, researches and resolves internal and external customer problems. Providing world-class customer service, customer account analysis and resolutions. Payment Application: Process and post daily deposits to the appropriate customer account and invoices. Analyze customer accounts at the time of payment application for any skipped or partial payments, or customer errors. Contact customers immediately to resolve any remittance discrepancies. Audits and releases held orders as appropriate. Review and process invoices along with providing the resolutions for the invoices and releasing the invoices for Payment. Uses multiple computerized systems for tracking, information gathering, and troubleshooting. Supports the development of SOP's and training materials for the accounts receivable team. Performs additional related responsibilities as requested. Participates in ad hoc projects and analysis as requested. Performance Expectations Demonstrate advanced communication skills and provide exceptional customer service to business partners and customers. Be able identify priorities of requests; respond in a prompt and accurate way to requests or questions from customers. Communicate issues/concerns to leaders in a timely matter. Ability to mine, analyze and present data to drive informed decision making Constantly question the status quo and provide suggestions to improve existing processes. Demonstrate the required level of proficiency for the key competencies for the position. Demonstrate Integrity and Commitment values to achieve results.