Todas las ofertas de empleo Producción

Position Purpose: Provide strong technical support to L.L. Bean employees by answering questions, diagnosing, and resolving complex problems related to the various computer technologies, ensuring a timely resolution, and always addressing with excellence customer service. About the role: Answer, evaluate and prioritize incoming requests for assistance from end-users experiencing problems with hardware, software, and networking issues. Ensure a timely resolution of incidents according to the established SLA's. Provides excellent customer service for all channel - telephone, voicemail, email, chats, or walk-ins. Effective utilization and maintenance of a ticketing system - thorough documentation, appropriate impact, urgency, CI, and Assignments Groups. Identify and analyze trends in incidents and escalate to Senior Technicians/Client Support Manager/Support Group. Execute the Major Incident Management Process - may require support of a Sr Technician. Look for process improvements and work with Senior Technicians to execute them. Build and maintains solid working relationships with key contacts from different departments. Participate in special projects within the team and the IS organization, as assigned. Remain proficient in technologies supported by the Client Support Center Maintain clear, accurate and up to date information of the knowledge database. Lead Alignment Team meetings with key stakeholders. Share documentation and feedback with the team. Help with the training plan of new Technicians.

HanesBrands Inc. is a global company, all working together to create the world's best apparel to include iconic brands such as Hanes, Bali, Bonds, and many more. We offer enormous opportunities for creative thinkers, for people with a passion for consumers, and for people who think like business owners. We're building a truly inclusive culture, where people of different backgrounds, races, cultures and experiences come together to make us stronger. We are a sustainable company committed to making a positive difference in our communities around the world. Drives maximum benefit by managing, Quality & PD systems, reporting and related processes. Leads development and implementation of new PD and quality systems, processes, reporting, automations and tools. Provides critical and time-sensitive guidance and support to internal customers. Responsibilities: Drive maximum benefit from PD & Quality systems platforms by supporting the broad-based user community with guidance, training and issue resolution. Serve as HBI region Subject Matter Expert for operation and use of those systems. Develop and define business requirements for PD & Quality systems changes, upgrades and new platform implementations by applying Expert knowledge, leading collaboration with broad-based user community and engaging directly with Information Technology and/or external service/software providers. Serve as pre-project consultant for business case development. Develop business insights and specialized information based on data queries and data analysis. Communicate conclusions to various member of management to facilitate data-driven decision-making. Administer PD & Quality systems platforms including (1) setup and maintenance of user access profiles, (2) assigning approved users to profiles and (3) maintenance of numerous global systems parameters and master data elements. Drive effective system performance by direct engagement with HBI Information Technology group and external technical service/software providers in operational issue resolution, system upgrades and testing. Develop and document scripts for functional User Acceptance Testing on systems changes, upgrades and new implementations. Conduct, facilitate and approve formal User Acceptance Testing on systems changes, upgrades and new implementations. Manage and lead PD & Quality process improvement projects by building time and action calendars, driving execution and monitoring results. Communicate, debate and persuade others in matters related to PD & Quality in various cross-functional settings. Conduct user training by preparing documentation and leading training sessions. Validate procedural compliance to documented PD & Quality processes in response to internal audit requests (including Sarbanes Oxley and Global Process Sustainment & Comet Audit). Monitor PD & Quality activities and processes to ensure compliance to all related Global Business Standards, internal policies and legal/regulatory requirements (including Sarbanes/Oxley compliance & Comet). Contribute as Subject Matter Expert in cross-functional continuous improvement projects. Generate and present periodic reports and metrics. Assign and administer user security profiles. Validate results of systematic records purging according to requirements of HBI Records Retention Policy. Develop and maintain documentation of processes and procedures for use of PD & Quality systems. Network with key stakeholders to insure awareness of related issues, potential risks and changes in business requirements. Remain current on technical knowledge of assigned systems by undertaking training, reviewing technical releases and reviewing publicly available information via internet and publications. Requirements: Bachelor's Degree on computer science, engineering, or related field. 2-3 years of experience. 2-3 years of related experience in Business Systems, Programing Business Analytics, Statistics, Big Data and Data mining and or Visual Boards. Strong English and Spanish language skills. Join us in building a better working world. If you can meet the criteria above, please contact us as soon as posible.